Shipping Policy

1. Processing & Dispatch Timelines

At Kalabar, we take great pride in carefully inspecting, hand-wrapping, and packaging every saree and craft before shipping.

Note: Orders are not processed or dispatched on Sundays or national Indian holidays.

2. Delivery Durations across India

We partner with reputable courier networks—including India Post Speed Post, BlueDart, Delhivery, and DTDC—to deliver safely across India:

• Metro & Tier 1 Cities: 3 to 5 business days after dispatch.
• Rest of India (Tier 2/3 Cities & Towns): 5 to 8 business days after dispatch.
• North-East & Remote Pincodes: 7 to 10 business days after dispatch.

3. Shipping Rates & Thresholds

4. Pre-Booking & Split Shipments

If your cart contains both in-stock sarees and pre-booking items, we may dispatch in-stock items first, followed by pre-booked weaves as soon as artisanal weaving completes. You will receive separate tracking numbers for each shipment.

5. Order Tracking & Notifications

As soon as your order is dispatched from our fulfillment center, you will receive an automated notification via Email, SMS, or WhatsApp containing:

• Courier Partner Name (e.g. BlueDart / India Post)
• Unique Airway Bill (AWB) / Tracking Number
• Direct live tracking URL to monitor shipment movement

6. Damaged or Tampered Deliveries

We strongly advise customers to inspect outer courier packaging upon delivery. If the parcel appears physically torn, tampered with, or unsealed:

• Refuse delivery from the courier agent if severely damaged, or
• Record a continuous unboxing video prior to opening the box or polybag.
• Report the issue to kalabar54@gmail.com within 48 hours.