Payments & Refund Policy

1. Overview & Payment Methods

At Kalabar, we ensure that every transaction is safe, transparent, and seamless. We accept online payments in Indian Rupees (INR) through RBI-certified PCI-DSS compliant payment gateways.

2. Refund Eligibility Criteria

Refunds are issued under specific qualified conditions to ensure fairness to both our customers and local handloom artisans:

Note: General product returns for preference changes are handled under our Exchange Policy.

3. Refund Process & Timelines

Once a refund request is reviewed and approved by our quality control team:

• Original Payment Method: Refunds will be processed back to your original source account (Bank / UPI / Credit Card) within 5 to 7 business days.
• Store Credit / Gift Card: Alternatively, customers can opt for instant Kalabar Store Credit valid for 12 months.
• Notification: You will receive an automated confirmation email with refund transaction details once initiated.

4. Non-Refundable Items & Charges

• Products with customized alterations (e.g., saree fall, edging/pico, tailored blouses).
• Items damaged due to improper handling, washing, or wear by the customer.
• Shipping/courier fees incurred for return shipping unless the item delivered was wrong or damaged.
• Requests raised after the 48-hour delivery notification window.

5. Order Cancellations

You may cancel an order before it has been dispatched by contacting our customer care team. If canceled prior to dispatch, 100% of your payment will be refunded. Once an order is handed over to the courier partner, cancellation is no longer possible and standard exchange terms apply.