Important Notice: Exchange Only Policy
At Kalabar, every piece is curated from traditional artisans. Due to the exclusive and delicate nature of handloom sarees and handcrafted items, we operate strictly on an Exchange Only policy. We do not offer cash or bank refunds for change of mind or personal preference. You may exchange eligible items for another design, size, or store credit.
Table of Contents
1. Strict Exchange Only Policy
Thank you for shopping at Kalabar. We are committed to celebrating authentic Indian handlooms and crafts.
To support our artisan community and maintain product authenticity:
- Orders are eligible for replacement / exchange only.
- Monetary refunds are granted strictly in cases where an incorrect or damaged item was delivered, or if an item is confirmed lost in transit by the carrier (refer to our Payments & Refund Policy).
- Exchanges can be made for any item of equal value, higher value (paying the difference), or for Kalabar Store Credit valid for 12 months.
2. Exchange Eligibility & Timelines
To be eligible for an exchange, your request must satisfy the following conditions:
You must notify our customer support team within 48 hours of package delivery to request an exchange.
The product must be unused, unwashed, unworn, odor-free, with all original tags attached and neatly folded in original packaging.
3. Step-by-Step Exchange Process
Submit Request
Email kalabar54@gmail.com or WhatsApp +91 77394 93213 with your Order ID, reason for exchange, and photos/unboxing video.
Review & Approval
Our team will review your request within 24–48 hours and provide approval along with return dispatch instructions.
Return Shipment & Quality Check
Ship the item back to our facility (or handover to reverse courier if arranged). Upon arrival, our team performs a standard quality audit.
Exchange Dispatch
Once approved, your replacement item or store credit code will be issued within 2–4 business days.
4. Non-Exchangeable Items
The following items cannot be exchanged:
5. Reverse Pickup & Shipping Costs
For exchanges due to personal style preference, return courier charges are borne by the customer (or deducted from store credit). For exchanges due to defective or incorrect items sent by Kalabar, reverse logistics fees are completely covered by us.
6. Need an Exchange?
Our support team is happy to assist you with your exchange request. Contact us via: